Rules & Regulations for Drivers, Employees & Customers
The tripartite code of professional conduct, operational ethics, and passenger safety responsibilities governing all journeys with Shree Ji Travels.
The Shree Ji Travels Tripartite Commitment to Road Safety & Mutual Respect
Safe, memorable, and luxurious passenger transportation requires seamless collaboration between three vital stakeholders: our professional commercial chauffeurs who navigate national highways and mountain corridors; our operations and maintenance personnel who engineer fleet readiness and transparent booking schedules; and our valued passengers whose cooperation ensures order, decorum, and safety onboard. This comprehensive manual establishes unified benchmarks for all three pillars.
1. Code of Professional Conduct & Safety Standards for Drivers
Commercial chauffeurs employed or contracted by Shree Ji Travels represent the frontline guardians of passenger safety. Every chauffeur operating our 9 to 26 seater Tempo Travellers, Maharaja coaches, and Urbania luxury vans must strictly abide by the following statutory and company mandates:
A. Licensing, Badges & Verification
Every chauffeur must hold a valid, unexpired Commercial Heavy/Medium Passenger Vehicle Driving Licence (LMV-Transport / HMV) and a certified Public Service Vehicle (PSV) Commercial Badge issued by the Regional Transport Authority. Chauffeurs undergo rigorous police background verification, address validation, and annual commercial eyesight tests.
B. Absolute Zero-Tolerance Substance Policy
Consuming alcohol, taking narcotics, or operating under the influence of intoxicating pharmaceuticals is strictly prohibited under penalty of immediate summary termination, blacklisting, and criminal referral. Chauffeurs are subject to random pre-departure breathalyzer screening at our Noida and Ghaziabad depots.
Uniform & Professional Grooming
Drivers must report on duty in a clean, ironed uniform, commercial identification badge, and closed shoes. Personal grooming, polite greetings, and respectful speech ("Aap / Namaste / Sir / Ma'am") are mandatory at all times.
Punctuality & Route Prep
Chauffeurs must arrive at the scheduled pickup point at least 15 to 20 minutes prior to the contracted departure time. The driver must pre-review digital maps, traffic congestion reports, and highway toll alignments before starting.
Baggage Handling Assistance
Chauffeurs must actively assist elderly travelers, families, and ladies with loading and securing trolley luggage in the rear boot compartment and ensuring roof luggage carriers are safely strapped with waterproof canvas.
Driving Discipline, Speed Governor Compliance & Mountain Safety
- Strict Speed Governor Compliance: All fleet vehicles feature government-calibrated speed limiters capped at 80 km/h. Chauffeurs must never attempt to bypass, tamper with, or override the electronic speed governor. Extreme lane discipline must be maintained on Yamuna Expressway, Agra Expressway, Eastern Peripheral Expressway, and Delhi-Mumbai Expressway corridors.
- Fatigue Management & Driving Hour Limits: Chauffeurs must not drive continuously for more than 4 hours without a mandatory 20-minute rest halt. Total daily steering duty is capped at 9 to 10 hours maximum. During overnight halts, the chauffeur must be allowed at least 7 hours of uninterrupted sleep before resuming duty.
- Mountain Highway Operating Protocols: When operating on high-altitude mountain ascents across Uttarakhand (Char Dham, Mussoorie, Nainital, Badrinath) and Himachal Pradesh (Shimla, Manali), chauffeurs must turn off the cabin air conditioning to protect engine power and prevent overheating. Chauffeurs are strictly forbidden from free-wheeling (driving in neutral gear) down mountain inclines.
- Pre-Trip Vehicle Safety Checklist: Prior to turning the ignition every morning, the driver must complete a 7-point physical inspection: engine oil levels, radiator coolant, windshield washer fluid, brake responsiveness, tire tread & pressure (including spare stepney), operational headlights/fog lamps, and functional fire extinguisher.
- Emergency Breakdown & SOS Communication: In the event of a mechanical puncture or highway incident, the chauffeur must safely guide the vehicle to the shoulder, deploy emergency reflective hazard triangles 50 meters behind the vehicle, activate emergency flashers, and immediately notify the 24/7 central dispatch room (+91 74570 73773) for relief assistance.
2. Operational Ethics & Standard Operating Procedures for Staff & Employees
The executive staff, dispatch supervisors, customer care managers, and garage technicians of Shree Ji Travels form the operational backbone of our services. All employees are held to rigorous benchmarks of ethical conduct, customer transparency, and fleet maintenance:
A. Honest, Transparent Quotation Standards
Sales executives and booking coordinators must provide itemized, unambiguous quotations. Employees are strictly prohibited from misrepresenting vehicle seating capacities, quoting misleading per-km rates with concealed surcharges, or making unapproved verbal promises regarding complimentary extra kilometers. All terms must be memorialized in writing on official digital letterheads.
B. Non-Negotiable Advance Booking Policy Communication
Booking executives must explicitly communicate our Strict Non-Refundable Advance Deposit Policy to every prospective client before processing any financial transaction. Staff must verify that clients acknowledge and accept the non-refundability terms, preventing subsequent billing disputes.
Fleet Preventive Maintenance
Garage engineering teams must adhere to scheduled periodic servicing cycles at authorized Force Motors workshops every 10,000 km, ensuring suspension health, AC compressor overhauls, and computer brake testing.
Customer Data Confidentiality
Employees must treat passenger data with extreme confidentiality under the DPDP Act 2023. Client contact lists, corporate itineraries, and billing invoices must never be leaked, downloaded to personal devices, or shared with competitors.
24/7 Rapid Incident Escalation
Dispatch controllers on overnight shifts must maintain active satellite GPS monitors. Any emergency call from a driver or passenger must be acknowledged within 3 rings and escalated to management within 15 minutes.
Grievance Handling, Cleanliness Standards & Anti-Bribery Rules
- Vehicle Hygiene & Deep-Clean Audits: Before any tempo traveller departs our Noida, Ghaziabad, or Delhi yards, a dedicated fleet supervisor must inspect the interior cabin. Seats must be vacuumed, floor mats sanitized, air vents deodorized, curtains washed, and entertainment LED screens polished. A vehicle with dusty upholstery or lingering odors must never be dispatched.
- Impartial Grievance Redressal: Customer complaints regarding air conditioning, chauffeur driving behavior, or delays must be investigated impartially by examining satellite GPS telemetry and driver duty logs. Resolving client concerns professionally within 48 business hours is an essential staff performance KPI.
- Strict Anti-Corruption & Ethical Procurement: Employees are strictly forbidden from accepting unauthorized kickbacks, vendor commissions, or private gratuities from parts suppliers, fuel pumps, highway dhabas, or roadside repair garages. All supplier relationships must be conducted with complete institutional transparency.
3. Travel Etiquette, Safety Rules & Responsibilities for Passengers
We treat every client as an esteemed guest. To guarantee a peaceful, safe, and pleasant travel experience for all onboard members, hirers and passengers are requested to respect the following mutual covenants:
A. Punctuality & Boarding Coordination
Passengers are requested to assemble at the designated primary boarding point at the scheduled departure timestamp. Shree Ji Travels extends a complimentary 30-minute grace waiting period. Prolonged delays beyond 30 minutes disrupt highway transit schedules, tire the chauffeur, and attract standard hourly waiting surcharges.
B. Mandatory Seat Belt Adherence
Under Section 125(1) of the Central Motor Vehicles Rules and MoRTH road safety guidelines, all passengers seated in front, middle, and rear rows must fasten their safety seat belts while the vehicle is in motion on state and national highways. Fastening seat belts dramatically enhances passenger protection during highway emergency braking.
Zero Substance Tolerance
Smoking cigarettes, vaping, consuming alcohol, or chewing paan/gutka inside the vehicle is strictly barred by law. Spitting out of windows causes severe exterior paint damage and incurs a ₹2,500 commercial cleaning penalty.
Prohibited Illegal Items
Passengers must never transport illegal narcotics, unlicensed firearms, commercial smuggling merchandise, or explosive fireworks. Carrying contraband exposes the hirer to immediate criminal arrest under the NDPS Act.
Anti-Overloading Compliance
Passengers must strictly respect the certified seating limit of the booked vehicle. Demanding that the driver accommodate extra standing adults or children beyond registered seat belts is a legal offense that drivers are mandated to refuse.
Cabin Decorum, Music Limits & Respect for Chauffeur Safety Decisions
- Chauffeur Respect & Non-Interference: Passengers must treat commercial chauffeurs with dignity. Coercing a driver to exceed the statutory 80 km/h speed limit, bypass red lights, drive in reverse on highway expressways, or navigate dangerous unpaved dirt tracks is strictly prohibited. The chauffeur's professional judgment regarding road and weather safety is final.
- Interior Upholstery & Amenity Care: Passengers are expected to maintain cabin cleanliness. Trash, water bottles, and snack packets should be placed in designated litter bags. The hirer is financially liable for upholstery tears, beverage spills on carpeting, or damage to entertainment sound systems caused by traveling members.
- Night Decibel & Sound System Restrictions: In compliance with Supreme Court noise pollution directives and residential quiet hours, high-volume music on onboard soundbars must be turned off or lowered to conversational volumes between 10:00 PM and 06:00 AM, particularly when driving through urban residential neighborhoods, wildlife sanctuaries, and hospital zones.
- Custody of Personal Valuables: Passengers must maintain direct physical custody of their cash, jewelry, laptops, mobile phones, and identity documents in personal carry-on bags at all times. Shree Ji Travels is not responsible for personal items left unattended inside the vehicle during meal halts or sightseeing excursions.
4. The Harmonious Trip Execution Matrix: Joint Responsibilities
The following matrix illustrates how our tripartite collaboration ensures an extraordinary travel experience across every stage of your journey:
| Journey Phase | Driver / Chauffeur | Operations Staff | Customer / Hirer |
|---|---|---|---|
| Pre-Departure (24h to 2h) | Performs 7-point vehicle inspection, fuels up, washes vehicle, checks AC cooling, arrives 15m early. | Sends driver contact card, tracks depot dispatch via GPS, ensures state permit generation. | Coordinates group arrival at pickup point, packs luggage into recommended trolley sizes. |
| Boarding & Departure | Greets guests respectfully, safely stows luggage, briefs passengers on seat belts and AC controls. | Confirms successful passenger boarding via GPS console and logs trip start meter reading. | Inspects vehicle cleanliness, notes starting odometer reading, settles departure balance installment. |
| In-Transit (Highway) | Maintains 80 km/h lane discipline, takes 20m rest breaks every 4 hours, drives safely. | Monitors speed telematics, manages FASTag balance, assists driver with real-time route detours. | Wears seat belts, enjoys music within reasonable decibels, respects driver rest halts. |
| Outstation Overnight | Parks vehicle in safe hotel parking, locks cabin, takes 7 hours mandatory sleep for next day duty. | Stands by on 24/7 emergency dispatch helpline to assist with unexpected logistics. | Provides basic driver room accommodation or authorizes vehicle cabin parking. |
| Trip Conclusion | Assists in unloading luggage, conducts cabin sweep for lost items, presents duty slip for signing. | Reconciles final kilometer tallies and toll receipts, issues formal GST invoice within 48h. | Verifies closing odometer, settles final balance and actual parking/toll receipts, shares trip review. |
5. Frequently Asked Questions (FAQ) on Operating Rules & Conduct
Q1: What should a customer do if a driver is driving recklessly or exceeding speed limits?
Answer: First, politely remind the chauffeur to slow down. Simultaneously, call our 24/7 central dispatch hotline (+91 74570 73773) immediately. Our operations controller can view the real-time satellite speed telemetry of the vehicle on our console, will instantly call the chauffeur on speaker, and will issue a strict corrective directive. Your safety is our absolute priority.
Q2: What is the procedure if a customer leaves an expensive item (phone, camera, wallet) inside the vehicle?
Answer: Contact our dispatch supervisor immediately with your booking voucher number and vehicle registration plate. Our team will contact the chauffeur to conduct a search. If recovered, the item will be held securely at our nearest regional office (Noida or Ghaziabad) for customer collection, or dispatched via insured courier at the passenger's expense.
Q3: Can passengers demand that the driver skip his meal break to reach the destination faster?
Answer: No. Commercial driving requires continuous mental focus and physical stamina. Denying a driver food or restroom breaks compromises passenger safety. Chauffeurs are entitled to reasonable 20-30 minute meal intervals every 3 to 4 hours.
Q4: Are pets allowed onboard our chartered tempo traveller?
Answer: Small domesticated pets (such as dogs or cats) are permitted strictly upon prior written disclosure at the time of booking. Pets must be carried in proper travel crates or on protective seat covers. A nominal deep sanitization fee of ₹1,000 applies to ensure allergen-free conditions for subsequent passengers.
6. Corporate Endorsement, Compliance Audits & Official Contacts
This unified operational code is endorsed by the executive management of Shree Ji Travels. Adherence to these guidelines is audited regularly through mystery traveler assessments, telematics evaluations, and customer feedback surveys.
Noida Operations Hub
H 21/4, H Block, Sector - 63, Noida, UP - 201309
Desk: +91 74570 73773
Ghaziabad Dispatch Hub
SE 172, Jaipuria Sunrise Plaza, Indirapuram, Ghaziabad - 201014
Desk: +91 8796535617
Central Delhi Office
16 A, Tank Road, Bapa Nagar, Karol Bagh, Delhi - 110005
Desk: +91 74570 73773