Privacy Policy & Passenger Data Protection Standard
Comprehensive privacy protocol, telematics data governance, and personal information handling guidelines for Shree Ji Travels, operating commercial fleet rentals across Delhi NCR, Uttar Pradesh, and nationwide interstate routes.
Executive Privacy Summary for Hirers & Passengers
At Shree Ji Travels, we prioritize the confidentiality, integrity, and lawful handling of your personal data with the same rigor we apply to passenger road safety. Whether booking a 9-seater Maharaja luxury tempo traveller for a family pilgrimage or coordinating corporate charters across state borders, this policy transparently defines what information we gather, why it is essential for journey execution, how satellite GPS tracking is utilized strictly for passenger safety, and how your privacy rights are safeguarded under Indian law.
1. Introduction & Statutory Framework
Shree Ji Travels (hereinafter referred to as "SJT", "the Company", "we", "our", or "us") is a premier commercial passenger transport and fleet charter organization headquartered in Uttar Pradesh and Delhi NCR, operating regional dispatch centers across Sector 63 Noida, Indirapuram Ghaziabad, and Karol Bagh New Delhi. This Privacy Policy governs all interactions across our official website (shrijeetravels.com), reservation engines, mobile communication channels, WhatsApp business interfaces, telephonic dispatch consoles, and onboard vehicle telematics systems.
This document constitutes an electronic record formulated in strict accordance with the Information Technology Act, 2000 (as amended), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules), the Motor Vehicles Act, 1988 (read with Central Motor Vehicles Rules), and the Digital Personal Data Protection Act, 2023 (DPDP Act). By browsing our digital domains, initiating booking inquiries, remitting advance deposits, or boarding our chartered vehicles, you express explicit, unequivocal consent to the data collection and processing methodologies described herein.
If you represent an enterprise, event management firm, wedding planning agency, or group tour organizer booking transportation on behalf of third-party delegates or family guests, you affirm that you possess the necessary legal authority to provide their passenger particulars to Shree Ji Travels for transport scheduling and emergency transit safety compliance.
2. Categories of Information Collected
To execute seamless vehicle reservations, assign qualified commercial chauffeurs, coordinate interstate border permits, and ensure passenger security throughout regional and outstation transits, Shree Ji Travels gathers specific categories of personal, transactional, and telemetry information:
A. Primary Contact & Identity Data
When submitting reservation inquiries, requesting quotes, or finalizing booking contracts, we collect your full legal name, primary mobile contact number, alternate emergency telephone numbers, residential or business dispatch address, and verified email address. For verified outstation charters, corporate billings, or multi-day interstate tours, we may record copy verification of government-issued photo identification (such as Aadhaar Card, Driving Licence, Passport, or Voter ID) and Corporate Goods and Services Tax Identification Number (GSTIN) to satisfy mandatory state transport taxation and commercial invoice filing mandates.
B. Trip Logistics & Itinerary Telemetry
We record precise journey coordinates including designated pickup landmarks, interim halting waypoints, destination addresses, desired departure dates, schedule timings, estimated round-trip kilometer tallies, special passenger accessibility requirements (such as senior citizen boarding assistance or extra boot capacity), and flight/train connectivity schedules to guarantee timely terminal meet-and-greet synchronizations.
C. Financial & Transaction Verification
For transaction audit trails, advance confirmation verifications, and security deposit reconciliations, we record transaction reference IDs, Unified Payments Interface (UPI) transaction references, bank transfer UTR codes, bank billing receipts, and remitted monetary amounts. Crucial Security Notice: Shree Ji Travels strictly isolates financial credentials; our servers never capture, store, log, or process sensitive credit card numbers, debit card CVV codes, net banking passwords, or personal ATM PINs. All online monetary clearing operations are handled via RBI-regulated payment gateways and authorized banking partners.
D. Automated Device, Telematics & GPS Telemetry
All commercial vehicles across the Shree Ji Travels fleet are equipped with government-mandated AIS-140 standard satellite Global Positioning System (GPS) telematics devices, real-time speed governor data loggers, and engine diagnostic transponders. While accessing our web portals, our secure servers automatically log technical metadata including Internet Protocol (IP) addresses, browser engine user-agents, network service providers, device screen geometries, referral URLs, and session timestamps.
3. Purpose of Processing & Legal Basis
Every data artifact acquired by Shree Ji Travels serves a direct, transparent, and legally substantiated operational function essential to commercial fleet operations:
| Processing Objective | Data Types Utilized | Statutory Justification & Benefit |
|---|---|---|
| Trip Scheduling & Dispatch | Client name, phone number, pickup location, vehicle category, passenger count. | Contractual necessity under booking agreement; guarantees punctual fleet arrival and driver assignment. |
| In-Transit Safety Monitoring | Vehicle AIS-140 GPS telemetry, route deviations, speed telemetry, emergency alerts. | Legitimate interest and mandatory compliance with Ministry of Road Transport and Highways (MoRTH) safety regulations. |
| Statutory Border Permits | Passenger passenger lists, route manifest, GSTIN details, state entry tax receipts. | Legal obligation to clear interstate checkposts across Uttar Pradesh, Haryana, Rajasthan, Uttarakhand, and Himachal Pradesh. |
| Communication & Updates | Mobile phone, WhatsApp messaging profile, primary email address. | Direct service performance: sending vehicle registration number, driver name, contact card, and live tracking web links. |
| Billing & Tax Compliance | Invoicing address, transaction UTR numbers, GST identification credentials. | Statutory compliance under Central Goods and Services Tax Act (CGST), accounting standards, and financial audit laws. |
4. Real-Time Fleet Telematics & Passenger Safety Protocols
In accordance with the regulatory mandates issued by the Ministry of Road Transport and Highways (MoRTH) and commercial passenger transport safety guidelines, all vehicles deployed by Shree Ji Travels (including 9-seater, 12-seater, 16-seater, 20-seater, and 26-seater Force Tempo Travellers, Maharaja coaches, and Urbania luxury vans) feature continuous AIS-140 certified GPS telematics units and emergency SOS triggers.
Operational Boundaries of Fleet Telematics:
- Continuous Safety Supervision: Our centralized 24/7 fleet control room in Ghaziabad and Noida monitors real-time vehicle velocity, route conformity, scheduled rest stops, and emergency distress alerts to prevent unauthorized diversions or driver fatigue.
- Speed Governor Compliance: Commercial passenger tempo travellers are legally calibrated to government-mandated speed thresholds (typically 80 km/h on national expressways). Telematics data is audited to ensure zero violation of statutory speed ceilings.
- Emergency Breakdown Dispatch: In the event of unexpected highway technical anomalies, severe tire punctures, or road blockages, telematics data allows our dispatch desk to pinpoint the exact vehicle geolocation and deploy emergency relief vehicles or technical mechanics without delay.
- Data Isolation: GPS telemetry logs are categorized as operational telemetry rather than personal surveillance. Telematics data is retained strictly for route verification, dispute resolution, toll reconciliation, and passenger safety audit records for a statutory duration of up to ninety (90) days before automated cryptographic purging.
5. Payment Architecture & Financial Confidentiality
Shree Ji Travels adheres to stringent international payment security standards. When remitting advance reservation amounts, balance tour disbursements, or fuel/toll settlements, your financial integrity is shielded through multi-layered protocols:
Tokenized Gateway Integration
All digital transactions executed through our online payment links or banking integrations utilize 256-bit Secure Sockets Layer (SSL) encryption protocol and PCI-DSS compliant third-party payment aggregator rails. Our software architecture receives exclusively cryptographic settlement confirmation tokens, preventing any internal staff from accessing your underlying debit/credit card credentials.
Direct Banking & UPI Verification
When advance booking amounts are remitted via direct bank transfer (NEFT/RTGS/IMPS) or official business UPI QR codes, customer payment proofs are verified exclusively by authorized financial accountants for ledger reconciliation and statutory GST tax invoice generation.
6. Mobile Communications, WhatsApp & Notification Protocol
To ensure stress-free departures and flawless coordination, Shree Ji Travels utilizes enterprise SMS, telephonic voice calls, and verified WhatsApp Business channels to transmit essential operational alerts:
- Booking Confirmation Receipts: Comprehensive trip summary detailing reserved vehicle model, allocated seating capacity, pickup point, scheduled reporting timestamp, and advance deposit voucher.
- Chauffeur & Vehicle Allocation: Allocated driver legal name, direct contact phone number, vehicle registration number (commercial yellow plate), and vehicle model photo sent 3 to 6 hours prior to journey reporting.
- Live Dispatch Link: Secure web link allowing group leaders to monitor vehicle transit when the tempo traveller departs the regional depot towards the designated boarding point.
- Anti-Spam Commitment: Shree Ji Travels maintains an uncompromising zero-spam policy. We do not sell, rent, monetize, or barter your telephone number or WhatsApp profile to commercial third-party marketing brokers. Promotional travel updates or seasonal festival discounts are transmitted infrequently and include straightforward opt-out keywords (e.g., reply "STOP").
7. Data Retention Cycles & Enterprise Cloud Security
We implement enterprise-grade administrative, technical, and physical safeguards designed to prevent unauthorized data access, illicit interception, malicious alteration, or accidental destruction of your personal details:
- Geographic Server Residency: All customer databases, booking ledgers, and communication archives are hosted within secure cloud infrastructure physically situated within the sovereign territory of the Republic of India, complying fully with national data localization and DPDP Act provisions.
- Role-Based Access Control (RBAC): Access to customer names, identity documentation, and travel manifests is strictly compartmentalized. Only authorized dispatch managers, billing personnel, and verified support staff have credentialed access to client files.
- Statutory Retention Durations: Financial transaction data, commercial tax invoices, and state permit manifests are maintained for seven (7) financial years in accordance with Indian commercial tax and accounting regulations. Non-commercial operational inquiries and general reservation queries that do not culminate in bookings are automatically purged after twelve (12) months.
8. Information Sharing, Border Checkposts & Legal Disclosures
Shree Ji Travels restricts the transmission of customer information strictly to operational necessities and statutory mandates. Under no circumstances do we market or monetize your confidential data. Disclosures occur solely under the following defined parameters:
Allocated Chauffeur
Your primary passenger name, boarding address, and mobile number are shared with your assigned commercial driver to facilitate smooth navigation, airport/railway meet-and-greet, and scheduled departure pickups.
Interstate Transport Authorities
When crossing inter-state borders (e.g., Delhi to UP, Haryana, Rajasthan, Uttarakhand), state transport departments require passenger manifests and tax permits. Relevant travel particulars are submitted to statutory transport portals.
Law Enforcement Mandates
In the exceptional scenario of formal judicial subpoenas, police investigations, or critical road traffic incidents, we may disclose trip logs and identity documents in direct adherence to lawful court orders.
9. Your Statutory Rights as a Data Principal
Under the Digital Personal Data Protection Act, 2023, you enjoy comprehensive, legally enforceable rights concerning your personal data processed by Shree Ji Travels:
- Right to Summary & Information: You have the right to request a formal summary of your personal data currently maintained in our systems, including the categories of information processed and the parties with whom it has been shared.
- Right to Correction & Updating: If your contact number, billing address, corporate legal entity name, or GSTIN requires rectification, you may submit an official correction request to our support desk for immediate database modification.
- Right to Erasure & Deletion: You may request the permanent deletion of your customer profile, provided that the data is no longer necessary for ongoing transport operations, unresolved payment settlements, or statutory taxation record-keeping mandates.
- Right to Withdraw Consent: Where data processing relies on voluntary consent (such as promotional travel newsletters), you possess the right to revoke consent at any moment via written notification to our privacy team.
- Right to Nominate: You have the right to nominate an alternate legal representative who may exercise data principal rights on your behalf in the event of unforeseen medical incapacitation or decease.
10. Cookie Architecture & Digital Web Analytics
Our official digital portal (shrijeetravels.com) utilizes standard HTTP session cookies and anonymized web tracking tags to deliver high-performance user experiences:
- Essential Operational Cookies: Necessary for core site navigation, reservation form field retention, and security protocol integrity. Disabling these via browser controls may impair reservation form submissions.
- Performance & Analytics Cookies: Aggregate, anonymized data collected via Google Site Kit and Google Analytics to evaluate server load distributions, regional interest for specific tempo traveller seating configurations, and average page rendering durations. These cookies contain zero Personally Identifiable Information (PII).
- User Preference Cookies: Remembers your preferred pickup city (e.g., Noida, Ghaziabad, Delhi) to streamline subsequent quote calculations during future visits.
11. Policy Modifications, Governing Law & Jurisdiction
Shree Ji Travels reserves the prerogative to amend, revise, or modernize this Privacy Policy periodically to reflect emerging digital privacy legislation, fleet operational updates, or judicial rulings. Any modifications will become effective immediately upon public display on our website, indicated by the updated "Last Revised" datestamp at the header of this page. Continued usage of our charter services or website post-publication denotes full acceptance of the revised terms.
This Privacy Policy shall be governed by, construed, and enforced in accordance with the laws of the Republic of India. In the event of any legal dispute, controversy, or claim arising out of or relating to data privacy or informational handling by Shree Ji Travels, the competent judicial courts situated within Gautam Buddha Nagar (Noida) and Ghaziabad, Uttar Pradesh, along with the High Court of Judicature at Allahabad, shall exercise exclusive territorial and subject-matter jurisdiction.
12. Nodal Grievance Redressal Officer & Corporate Contact
In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023, Shree Ji Travels has designated a dedicated Nodal Grievance Officer to oversee data protection compliance and resolve client inquiries within statutory timelines:
Nodal Grievance Redressal Officer
Designation: Head of Compliance & Data Privacy
Corporate Entity: Shree Ji Travels
Corporate Email: info@shrijeetravels.com
Dedicated Compliance Desk: +91 74570 73773
Resolution Window: Written acknowledgment within 24 hours; formal resolution within thirty (30) business days.
Physical Headquarters & Regional Dispatch Hubs
Noida Hub: H 21/4, H Block, Sector - 63, Noida, Uttar Pradesh - 201309
Ghaziabad Hub: SE 172, Jaipuria Sunrise Plaza, Indirapuram, Ghaziabad, UP - 201014
Delhi Hub: 16 A, Tank Road, Bapa Nagar, Karol Bagh, New Delhi - 110005
Customer Support Hours: 24 Hours / 7 Days a Week, 365 Days a Year